Refund Policy
Effective Date: 4/29/2026
Techwindow (“we,” “us,” or “our”) strives to provide quality products and clear purchasing
information. Due to the nature of our business, all sales are generally considered final, and
refunds are not typically offered.
1. No Refunds as Standard Policy
We do not offer refunds or returns for:
- Change of mind
- Incorrect selection by the customer
- Gift purchases
- General dissatisfaction
Customers are encouraged to carefully review their selections and ask any questions prior to
completing a purchase.
2. Exceptions (Rare Circumstances)
Refunds or exchanges may be considered only in rare circumstances, at our sole discretion.
These may include:
- Defective or damaged items at the time of purchase
- Incorrect item provided by our store
Any exception must be reviewed and approved by us before a refund or exchange is issued.
3. Requesting a Refund Review
To request consideration for a refund or exchange, you must:
- Contact us within 14 days of purchase
- Provide proof of purchase (receipt or order confirmation)
- Provide a clear description (and photos, if applicable) of the issue
Requests submitted outside this timeframe may not be considered.
4. Condition Requirements
If a return is approved:
- Items must be returned in their original condition
- Items must include original packaging (if applicable)
- Items showing signs of use, damage, or alteration may be denied
5. Refund Method
If a refund is approved:
- Refunds will be issued to the original method of payment
- Processing times may vary depending on the payment provider
6. Shipping Orders
For items that were shipped (by special request):
- Shipping costs are non-refundable
- Customers are responsible for return shipping costs unless the error was on our part
7. Right to Refuse
We reserve the right to refuse any refund or return request that does not meet the criteria
outlined in this policy.
8. Contact Information
If you have questions about this policy or wish to request a review, please contact us:
Techwindow
1405 NC Hwy 66, Kernersville, NC, 27284
mytechwindow@gmail.com
336-904-0131
By making a purchase from us, you acknowledge and agree to this Refund & Return Policy.